Frequently Asked Questions

Some products may be made to order, dependant upon availability of ready made products available when your order is placed. Your item(s) should be posted to you within 5-7 working days. If you still haven't received your order after 14 working days, then please contact us and we'll look into this for you.

If you haven't received an order confirmation in your inbox, then please check your spam/ junk mailbox. If you're still unable to locate your confirmation, then please get in touch and we'll do our best to help.

Please get in touch with us and we'll help you as best we can.

All items are handmade and checked before being packaged. Items which are damaged due to wear and tear, or accidental damage due to misuse are not considered faulty and we have the right to refuse issue of a refund. If you do still believe your item to be faulty, then please contact us.

Unfortunately, discount codes cannot be redeemed once an order has been placed. However, it can still be used on a future order as long as it hasn't expired.

Unfortunately, you will only be allowed to redeem one discount code per order.

We send our parcels via tracked Royal Mail or Evri, so that you are able to follow your parcel's progress via a tracking number. If you do have a preference as to which service we choose to deliver your item, please let us know.

If you live within a CB11 postcode, you are eligible for personal local delivery for just £2! Just select the option at checkout and then once your order is ready, you will be contacted and a convenient date and time will be agreed. Please refer to section 4 in our terms and conditions for more information.

Yes, you can return your order within 28 days of receiving your item(s) as long as you purchased at full price and it was not a sale or custom order. The item(s) must be in unused condition and not smell of washing powder, perfume or cigarette smoke. For more details, please refer to  section 5 in our terms and conditions and our returns and refund policy.

Unfortunately, if you do wish to return an item, the cost and responsibility of its safe return is yours. We therefor recommend that you use a recorded postage service to ensure that it arrives back to us safely. Regrettably, we cannot be held responsible for items lost in transit.

We do not offer exchanges for purchases. However, you may return your item to us and then order your preferred item once you have received your refund.

If you can see that your item has been delivered back to us, we will notify you that it has been received. If we are satisfied that it is still in resaleable condition, your refund should come back to you within 5 working days. This will also depend on your bank provider.

Before contacting us, make sure you have considered discount codes that may have been used when your order was placed and refer back to your order confirmation. If you still believe there is a mistake, then please contact us.

Sometimes items go on sale due to changing seasons and trends. Unfortunately, this does not mean that we can refund you the price difference.

Please double check your order before checking out and sending your payment through. If you would like to make any amendments, please get in touch as soon as possible. We will do our best to help, but cannot guarantee any changes.

We know how important it is to provide security on our website. That's why we have an SSL certificate to provide security for online payments and protect your personal information. If you would like more information, please take a look at our privacy policy.

Messages will be replied to Monday to Friday 9am-5pm and weekends 9.30am-1pm. Please allow 24-48 hours for us to get back to you. We are not open bank holidays.

Dependent of popularity of certain designs as well as availability from stockists, some designs may be restocked on a regular basis. However, others are limited edition meaning that they likely won't be restocked.

Please refer to the individual product listings on our website. Care instructions will also be included in your parcel when you receive your item.

Yes, all items are handmade by me! I am always open to any ideas that you may have for a custom order, so why not get in touch and we can discuss your requirements.

You will find sizes of the products on the product listing descriptions. Bandana and bow sizes are based on your dog's collar size, so please use a tape measure against their collar to check that you are ordering the right size.

Snuffle balls are to encourage your dog to use their natural instincts of foraging and sniffing for food. Some dogs may continue looking for food when it has all been found and could then start pulling apart the fleece layers. Therefor we highly recommend that a snuffle ball is used only to find food and is then removed from your dog once the snuffle ball is empty to avoid destruction.

No. I use a variety of well known brands such as Pedigree and Waggs treats, as well as dog safe chocolate and popcorn.