Privacy Policy

Protecting your privacy and personal information is very important to us. That's why we include an SSL certificate and have continuous site monitoring. 

This section explains how we use and protect any information you give us while using the Sophie Bear's Pawcrafted Gifts website. You should check this page from time to time for any updates and changes that may have been made and make sure that you are still happy with these changes.

What information do we collect?

•  Name and payment details
• Contact information such as email address and phone number
• Demographic information such as postcode
• Information relevant to customer surveys and/or offers

What do we do with this information?

• Process your order and obtain payment
• Information may be used to improve products 
• Internal record keeping
• Sending promotional emails about new products, offers and other information that you may be interested in, using the email that you have provided
• We may use this information to contact you for market research purposes to help us improve our products and website

How is your data stored?

• Electronically in a secure server
• Manually at our premises

You must be aware that transmission of such information via the internet, security cannot be 100% guaranteed and any transmission of such information is done at your own risk. Although we will do our best to protect your personal data.

We will retain your data for as long as we need to fulfil our purposes, including relating to accounting, legal and reporting requirements.

We employ a third party service provider to help us operate our website. These service providers are also required to take appropriate security measures to protect your data.

We will not sell, distribute or lease your personal information to third parties.

You may request the personal information that we hold about you under the Data Protection Act 2018, as well as requesting correction of personal data by emailing us and we can provide a copy of this information.

Cookies

Almost all websites use cookies. Cookies are used to help us analyse web traffic and helps applications respond to you as an individual and tailors its operations to your needs by gathering information about your preferences. They can help us to identify which pages are being used and tailor to customers needs. This information is only used for statistical data and it in no way gives us access to any information about you other than the information that you have willingly shared with us. You can choose to accept or decline cookies dependent on your browser settings, but this may prevent you from having a tailored experience of our website.